This Privacy Policy (‘the Privacy Policy’) applies to Purple Honey (A.B.N. 75 224 538 820) and our affiliates and related companies, and details how we collect, manage and use personal information, including the personal information collected by it through our websites and other online platforms.

Definitions

Customer” refers to an individual who accesses our website and makes an order for the goods advertised for sale. This definition includes those individuals who create an account with us and those who subscribe to the mailing list for our special offers.

Personal Information” refers to the information associated with a specific person and information that can be used to reasonably identity that person. This does not include information that is anonymous and cannot reasonably identify a specific person.

Third-Party” refers to any other websites or entities that are not Purple Honey (A.B.N. 75 224 538 820). Third Parties can range from a wide variety of entities including postage services, affiliate companies and other supplementary services to the running of our business.

Application of this Privacy Policy

This Privacy Policy applies to all customers when you sign up for, access, or use our services, features, technologies or functions offered on our website and in relation to personal information we may otherwise collect during the course of our business as set out in this Privacy Policy.

Our Commitment

Purple Honey is committed to respecting the privacy of all personal information its customers share on our web platform. We appreciate that customers may be concerned about the security of their personal details when submitted online and we are committed to protecting any personal information we are entrusted with.

Third Party Websites

Our online platforms may contain website links to third party websites. These linked sites are not under our control and we are not responsible for the content on these sites, nor are these sites subject to this Privacy Policy. Before disclosing personal information on any third-party website, we strongly recommend that you examine the terms and conditions and/or privacy policy of that website.

Our Right to Amend

Purple Honey reserves the right to amend the Privacy Policy at any time. The most recently updated version will always be available by following the ‘Privacy’ link on our website. The updated version will become effective from the time it is posted. From time to time, Purple Honey may highlight any major changes to the Privacy Policy, but we recommend the Customer checks the Privacy page regularly for any changes.

Collection of Personal Information

When a customer access our website, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about our your browser and its relationship with our operating system.

When a customer purchases goods from our store, we collect some mandatory personal information from you which will include your name, address, mobile number and payment details which are required to verify the identity of the purchaser.

With your permission, we may send you emails about our online store, new products and other news and updates about Purple Honey.

How we protect your personal information

Purple Honey will keep your personal information secure by taking reasonable steps to protect it from misuse, loss and unauthorised access, use, modification and disclosure.

We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorisation controls. Only properly authorised people who have a need to access personal information to perform their job will be able to see or use that information. Purple Honey stores personal information in transmission logs and archive systems for a period we consider reasonable depending on the primary purpose for which that information was collected.

If you provide us with payment details (such as credit card numbers or PayPal/AfterPay account details), the information is encrypted through the PayPal payment gateway. Although no method of transmission over the internet is 100% secure, we implement generally accepted industry standards. More information on PayPal’s terms and conditions can be found at: https://www.paypal.com/au/webapps/mpp/paypal-safety-and-security.

Consent

By accessing our website and entering your details (where indicated) on our website, you have implied your consent to providing us with your personal information and store this securely for your business with us.

Marketing and Privacy

All customers will have the option to provide their consent to join our email marketing list for email marketing purposes. The Mailchimp services assists our website in allowing this to take place and its own terms and conditions can be accessed here: https://mailchimp.com/legal/. Mailchimp is only authorised to access personal information such as your name and email address so that marketing can be sent to the customer based on his or her interests. No other personal information will be shared with any other third party companies.

Cookies and Third Party Analytical Services

We use cookies and track IP addresses via our websites so that we can improve our services provided to our customers and enhance the end user experience.

When customers access our site, we may place fall data files on your computer or other device which include cookies, pixel tags, ‘flash cookies’ or other local storage provided by your browser or associated applications (collectively known as ‘Cookies’). We use Cookies to ascertain which web pages are visited and how often, which allow us to make our website more user friendly and give the customer a better experience when returning to our website.

Most web browsers automatically accept Cookies. You can find information specific to your browser under the “help” menu. You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our Websites and Purple Honey.

Accessing and Requesting your personal information or Resolving Your Concerns

If you would like to opt-out of receiving any updates, or if you would like us to erase all your personal information held with us, you may withdraw your consent at any time in writing by contacting our head office. Further, if you would like access, correct, amend or delete any personal information, or register a complaint about our services, or if you want more information, please contact us at:

Email: support@purplehoney.com.au; or

Post: PO BOX 430, ALTONA VIC 3018


This Privacy Policy applies in addition to Purple Honey’s Terms and Conditions.